OMODA & JAECOO Philippines continues to strengthen its customer care and after-sales support through its Roadside Assistance (RSA) Program, provided by OJ Care, the dedicated after-sales service brand established by OMODA & JAECOO to enhance the customer experience.
Designed to provide greater convenience and peace of mind, the program supports eligible customers when unexpected situations arise on the road.
It covers vehicle breakdowns and other roadside concerns, helping customers get the assistance they need wherever their journey takes them.
Under the RSA Program, eligible OMODA and JAECOO customers may receive assistance for the following roadside situations:
- Emergency Towing Assistance – Support in arranging towing when a vehicle becomes immobilized and requires transport to an authorized dealership.
- Battery Jump-Start Support – Assistance for vehicles experiencing a discharged battery and requiring a jump start.
- Minor On-Site Technical Support – Basic roadside assistance for minor vehicle concerns that may be addressed at the location.
- Flat Tire Assistance – Support for customers experiencing a flat tire while on the road.
- Emergency Coordination with the Nearest Authorized Dealership – Assistance in coordinating with the nearest authorized OMODA & JAECOO dealership for further inspection, repair, or technical support when necessary.
These services are designed to provide added support during unexpected roadside situations, helping make the ownership experience more convenient and reassuring.
Roadside Assistance Coverage Areas
| Covered Areas: | Excluded Areas: Areas defined as security and safety risks to include but not limited to the following: |
| National Capital Region (NCR) | · Lanao del Norte (Except Iligan City)
· Lanao del Sur · North Cotabato · South Cotabato (Except General Santos City) · Maguindanao · Sultan Kudarat · Sulu · Tawi-Tawi · Basilan · Zamboanga del Norte · Zamboanga del Sur (Except Zamboanga City) · Zamboanga Sibugay · Compostela Valley · Catanduanes · Masbate · Samar (Island) · Sarangani · Batanes (Island) · Romblon (Island) · Marinduque · Guimaras · Camiguin · Siquijor
|
| Cordillera Autonomous Region: Abra, Apayao, Benguet, Ifugao, Kalinga and Mountain Province | |
| Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan | |
| Region II: Cagayan, Isabela, Nueva Viscaya and Quirino | |
| Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga | |
| Region IV -A: Cavite, Laguna, Batangas, Rizal, Quezon | |
| Region IV – B: Occidental Mindoro, Oriental Mindoro, Palawan | |
| Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon | |
| Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental – (Bacolod) | |
| Region VII: Tacloban City, Cebu, Bohol, Negros Oriental | |
| Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan De Oro City | |
| Region XI: Davao del Norte, Davao Del Sur, Davao Oriental, Davao City | |
| Region IXI: Region XII: South Cotabato – (General Santos City) | |
| Region XIII: Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur |
Coverage is subject to the applicable program terms, service availability, location, and other conditions.
24/7 Roadside Assistance Hotline
For roadside emergencies and assistance, eligible customers may contact the OMODA & JAECOO Roadside Assistance Hotline at (02) 8876-1476, available 24 hours a day, 7 days a week.
Customers are encouraged to provide their vehicle details, current location, and a brief description of the concern to help facilitate the appropriate assistance.
For general inquiries and customer care concerns, customers may contact the OMODA & JAECOO Customer Care Team at OJPH-CustomerCare@omodaglobal.com, available Monday to Friday, from 8:30 AM to 5:30 PM.
Supporting a Growing Mobility Ecosystem
The RSA Program forms part of OMODA & JAECOO Philippines’ broader efforts to provide customers with a more comprehensive ownership experience as the company continues to expand its presence in the Philippine market.
Beyond its vehicle products and after-sales support, OMODA & JAECOO Philippines continues to explore new dimensions of intelligent and connected mobility through technologies designed to enhance the customer experience.
This includes AIMOGA, the brand’s intelligent humanoid robot technology, which represents OMODA & JAECOO’s vision of bringing artificial intelligence and interactive technology closer to consumers and into the broader mobility experience.
Together, these initiatives reflect the company’s broader approach to mobility—bringing together innovative vehicles, intelligent technologies, customer-focused services, and a growing after-sales support network.
As OMODA & JAECOO Philippines continues to introduce new products and intelligent mobility solutions, the company remains committed to providing customers with dependable support beyond the showroom.
Through the Roadside Assistance Program, OMODA & JAECOO Philippines reinforces its commitment to helping eligible customers move forward with greater confidence whenever the unexpected happens on the road.
Roadside Assistance & Customer Care
Roadside Assistance Hotline: (02) 8876-1476
Roadside Assistance: 24/7
Customer Care Email: OJPH-CustomerCare@omodaglobal.com
Customer Care Hours: Monday–Friday | 8:30 AM–5:30 PM
Program Duration: March 2026 – March 2027
Eligible Vehicle Releases: All OMODA & JAECOO vehicle releases covered by the program, including C5, J7, EJ6, E5, J5 HEV and BEV, subject to applicable eligibility requirements and program terms.
Disclaimer
Roadside Assistance services are available to eligible customers and are subject to applicable program coverage, vehicle eligibility, service limitations, service-area restrictions, and terms and conditions.
Availability of specific roadside assistance services may vary depending on the location, nature of the concern, road and weather conditions, safety and security considerations, and other circumstances.
OMODA & JAECOO Philippines reserves the right to modify, suspend, or discontinue the program and its benefits without prior notice, subject to applicable laws and regulations.